unsatified and angry member of the book club

Thank you for your patience regarding your outstanding order. In order to facilitate a quicker release of your order below, you will receive a5% discount off the invoiced price if you pay now by credit or debit card. Once payment has been issued, your order will be procured and will be immediately released from the back order queue for an expedited delivery turn around. Your order details are as follows: Order number: LB129816-1 Invoice value (inclusive of delivery and VAT): R625.98 Delivery option chosen: Courier Number of items ordered: 5 Product code :DF4452 Product description :MISSION IMPOSSIBLE BOXSET - 5 DISC Product code :DF0155 Product description :TAKEN 3 Product code :DF0144 Product description :MAN ON FIRE Product code :DF0136 Product description :JACK REACHER Product code :DF0121 Product description :TRANSPORTER 2 Product code :B30183 Product description :This Christmas If you are interested in this offer, pleaseclick here now to enter the payment portal and your order will be on on its way!! If you did not choose courier as your delivery method, as an added bonus, your method of delivery has been changed to courier at no additional charge to you ! As soon as your payment is received, our contact centre will be in touch with you to confirm your physical address. Contact centre: ********** Email address: ********** Warm greetings, The LB Team

I have phoned, the phone is unanswered. and sent emails and still no response from them. I just need a refund of the money I paid (paid on the 13 October 2018 via their payment portal system) for goods I didn't receive..