TERRIBLE CUSTOMER SERVICE

<p>I made two order for books that had gone on sale for a limited time on the 16th & 17th of Jan 2017 respectivly Order no #6081 & 6082 for a value of R1483 which totalled 23 items. Between Jan 25th and Feb 7th I have contacted them 6 times to follow up on my orders as I have STILL NOT YET RECEIVED THEM. To which the responses have been: 'we don't know what is causing the delay - we will log a query with the warehouse - as soon as we get any communications from the W/H we will contact yoy directly. Well, rinse and repeat 5 more times and i have STILL not been updated with ANY info and my orders are STILL not delivered. Plus, to make matters worse I paid R1000 to them on 02/02/2017 thinking it might be a credit limit issue, but NOTHING either. And, NOT ONCE ALONG THIS JOURNEY was I ever contacted back or advised in email that the items had sold out or were out of stock so they BETTER NOT tell me now that they cannot supply my ordered items because I will NOT accept that as the result now. It has been nearly a month - they can source the books from wherever they can find them at their own cost. Is this the service of the 'new and improved' Leisure Books???? Not a happy customer right now.</p>