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elsieroetz E

1 reviews | Active since Nov 2016

23 Feb 2017, 11:10

Pathetic Service

<p>I have been struggling with these people since November 2016. Pathetic service. They clearly do not care for their customers!</p> <p>I contacted them in November 2016 because of a problem on my account. (The website said I own them R319, the invoice with the book said I owe them R277) They came back and said I only owe R77. I paid this and sent them the proof of payment. a week later the website still showed I owe them R319, I resent the proof of payment and only then did they rep**** and said that I own them R0, they even sent a screen short. I asked them to please fix the website because it still shows I owe them... and nothing happened....</p> <p>January 2017 I contacted them and asked them to look at the website as it still shows i owe R319. They rep**** and said I owe nothing and the website is wrong i can just ignore it.</p> <p>So I placed a new order that works out to R219, this morning I get an email saying I owe R419...</p> <p>I am fed-up with struggling with them!!!</p> <p>PATHETIC SERVICE!!!</p> <p> </p>

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Replies (1)
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elsieroetz E's update23 Feb 2017, 14:49
Reviewer Update

Just got a call from them. They have sorted out the account and the technical team will fix the website problem.