Package not delivered and no solution after more than a month

<p>I ordered a small package from LK/LB on 28 Sep.<br />On 10 Oct, after not hearing anything from them other than that the order was captured, I enquired about when my package will be delivered , as it was taking longer than usual.<br />On 13 Oct, I was informed that there's a slight delay and that my package will be delivered within two weeks. I accepted that and assumed that my package would arrive within a few days.<br />On 2 Nov, I enquired again, since my package still hasn't been delivered.<br />On 3 Nov, Amina Cassiem phoned me and explained that RAM couriers delivered it to my office on 14 Oct and that I signed for it. That's impossible, as I wasn't in the office on that day. No-one in my office knows anything about a RAM delivery for me, either. I told Amina that, and also emailed her, as to have it in writing.<br />Amina said she forwarded my email to "the relevant department" and was waiting on feedback.<br />On 7 Nov, I was told by Anngelique Petersen via email that they requested the proof of delivery or something from RAM and that they would forward it to me.<br />I followed up again via email on 16 Nov (no response) and 22 Nov. I received a reply from Quinzean de Wee today, which was, "According to our systems, the package has been delivered." Which is not news to me, since this was the issue from the beginning. So I am back to square one.<br />I have requested that Leisure Books send me the pick-up reference number, because surely there must be record that RAM collected my package from them. I also requested that they send me their contact person at RAM's details. My previous request for this info was ignored.<br />I am past gatvol and I don't know what to do any more.</p>