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charity.sibanyoni charity.sibanyoni

1 reviews | Active since Jun 2010

13 Jul 2017, 14:27

Leisure books lying about a credit amount that never materialised!

<p>I'm am just sick and tired Leisure Books, clearly you guys are *****! Last year I was completely done with Leisure Books as according to my knowledge it was shut down. Next thing you know you called me out of the blue saying that you actually owed me a R150 from my previous membership account and I was asked whether I would like to buy with it or if it should be refunded back to my account. I opted to use it for a purchase. But I should've known that you guys were ***** from the onset when the amount that was supposedly due to me never reflected on my account and no e-mail confirmation was ever sent, as promised telephonically, with regards to that amount. Every time I inquired about it you kept on telling that you're waiting for Media24. I eventually ordered a novel last year and I've been waiting for that amount to be deducted from the R284 that was the initial total. Till today you're still not crediting me with the R150 that you ***** promised was due to me! Meaning I was supposed to pay R134! My problem is that why the hell did you mislead me into joining this ****** club by saying I had a credit amount!?! Please fix this mess NOW because there's nowhere on earth I'm going to pay LexMed a ridiculous amount of R400! It's like I'm seriously being conned. Please sort this out and show me proof in writing that the R150 was indeed credited from the initial R284 book!</p>

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Replies (2)
Leserskring / Leisure Books
Leserskring / Leisure Books's reply17 Jul 2017, 09:28
Official

Good Day Charity,

Thank you for bringing the matter to our attention.

We have attempted to contact you regarding your concerns.

We will attempt to be in contact again soon to talk to you.

Kind Regards
The Leisure Books Team

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charity.sibanyoni charity.sibanyoni's update19 Jul 2017, 14:55
Reviewer Update

Thank you very much Leisure Books for getting back to me and for resolving my matter in such an efficient manner. I've received your e-mail and I'm very pleased with the outcome. I will continue being a loyal member to your Book Club and keep up the good work :).