Lack of communication and bad service

I signed up on 9 December via their website. I received NO correspondence acknowledging my application. When I log into the site, it says \awaiting payment". I then call to find out how I must make payment and they say it is on account and I don't have to pay. I call numerous times and Alfonso says it takes 3-4 takes and will be sorted out by today. I call today and speak to Velda Hendrikse who is not the most friendly person and all she says is \""it takes time\"". A simple \""we confirm receipt of your application\"" would have sufficed. She said my details have been sent for credit vetting (the first time I hear this as I prefer not to apply for credit at places like this). I asked who gave them permission and she says she does not know as it is not their department. I read through the Terms and Conditions once again only to find there is another link \""Membership Agreement\"" hidden in the T&Cs that says they will send my details for Credit Vetting. I have now cancelled this as I have never experience pathetic service like this with any new company I am dealing with. If this is how you handle people from the start"