Incorrect delivery no credit

I am now beyond frustrated! I ordered a cook book a few months ago and was invoiced for it but was delivered some other afrikaans s**** book. I got hold of lesiurebooks and they advised that I need to send them the book back so it can be credited, they also said they would credit me the postage fees.<br> I have been choosing door to door delivery of my books for a reason. I work extremely long office hours and almost never have time to go to post net etc. So it was a huge headache for me to find the time to collect my correct cook book that should have been delivered in the first place, as well as trying to find time to post the afrikaans book that was delivered to me incorrectly.<br> I posted the incorrect afrikaans book and was credited for the postage fees but not the book. I have sent SEVERAL emails to accounts as well as other direct email addresses to get credited for that afrikaans book. nothing is being done and I am furious. I am not allowed to take personal calls at the office and I really only have access to emails to do my communications on. I have recived no feedback. I HATE being a member of leisurebooks. the aggrivation is seriously not worth it!!!!!