BILLING FOR BOOKS NOT RECEIVED.

I have received a sms notification that I am 30 days in arrears with my account for my subscription to MY SMART KID.<br> <br> This baffles me as, according to their electronic invoice, e-mailed to me, my last payment came off on 31 January 2015, which is just over two weeks ago.<br> In addition, the printed invoice I received with my last posted package (dated 10 February), reflected a zero balance owing. This is conflicting with the sms received.<br> I have only been a member since November 2014, and have received only 2 packages.<br> According to my understanding, payment is made every SECOND month in the sum of R295.00. <br> Since I have only been a member for 3 months, and have made 2 payments (one on 03 December 2014 and the other on 31 January 2015), I cannot understand how I could be invoiced for a third instalment. <br> In short, I have received 2 packs, and have paid for two packs. What is the third amount in the sum of R295.00 for? <br> My queries and e-mails are going unanswered, and my frustration is building by the second!<br> <br> Furthermore, I have a debit order in place. How can it be that my account can fall into arrears, when the payments come off automatically?<br> <br> I NEED SOME ANSWERS!<br> <br> <br>