Service delivery

I was admitted on the 6th of February discharged the following day because of my medical aid not covering the admission, so i had to leave so that it won't be too much for me as I have a situation in my life fine, I have been calling them to send me the banking details, Thabo assisted me and said he will ask the finance department to send me the details even now they have not done that, I am a young who recently lost a mother, have to deal with looking after my siblings and the stress of dealing with late estate issues, i was admitted because of my asthma and anxiety, after finding out that my medical aid won't help me, had to cut my visit short because of the fees for the hospital, after that i had to add on the loan i have so i can pay the hospital, but the inconvenience and stress of them not sending me the banking details, then when i use the money then I'm the one at fault, my life is not roses, so if there's a problem at home I'll be quick to make a decision, so please help me so i don't add stress on top of stress.