So unprofessional and useless

On the 19th of November 2022 my doctor referred me to lesedi private hospital as i had been experiencing severe bleeding and cramping while i am pregnant. By 11 AM i was by the gynachologist which my doctor refered me to and upon arrival she advised he receptionist to refer me to casualty. Got to casualty and waited until 5pm without being attended. I then left as i was in so much pain and bleeding so much. To date i have not been assisted