service equivalent to public clinic

I went to the casualty with a sprained ankle on the 7 march. I gave my medical aid card to the clerks and was told to proceed to casualty. I was seen by an auxillary nurse at 22:05, the doctor came 5 min later. He prescribed painkillers and ordered xrays. At 22:55 I was still in pain, nobody gave me the injection cos they were waiting for my file. I then demanded to go to casualty to check what is causing. At the casualty I was given a flimsy \ askies"and told that they had \"" forgotten\"" """