Poor service

Friday afternoon my brother was involved in an accident and we took him to Lesedi so that his head injury could be looked at amongst other injuriries he had. The was only one person working at the reception. I mean how do can there be one person working there to assist people that are there for emergencies.we were there for more than 30min and this gentleman was still opening a file for one person. We ended up leaving. There is no sense of urgency.