Not user friendly

In the world we are all experiencing imence stress due to Covid-19. My Wife and I were instructed by our employers to go testing for Covid-19 and we got helpful guidenance from Shamima at Dr Ebraihim's rooms, after a long struggle of trying to get advise on how to do a Covid test (A Doctor at Garden City hospital Receptionist,very helpful lady!) We were referred to Lesedi Hospital to go for the teating and we arrived at Lesedi at 5:30 am on the 1st July 2020... at 8:00am.... little did we know, we were standing in the wrong queue since 5:30. At the time of discovering that we in the incorrect queue... the actual queue where we were meant to queue already had over 100 people ready to test and in the incorrect queue we were number 17 and 18 so abruptly we were told by the securities that there is nothing they can do and than we will have to go to the back of the queue as its not their problem we were standing in the wrong queue.The security didnt even have ample knowledge on how many testing stations there are on site and which Lab's were on site as well, hence we went to queue at the wrong place as the security at the gate said "Go to the blue tent" in the meantime there was a blue tent(Lancet) and a Ampath Lab(where we were origionally meant to queue) and we were meant to queue at the Ampath Lab instead of Lancet but how were we to know if the actual employee working there guides you incorrectly? We so frastrated right now and our employers are continuously calling us to enquire on how far our testing is as they need to report on it and all we can say is... No success as if we not doing anything to go testing yet all we getting is being sent from pillar to post.