Awful patient experience

The worst experience at the casually of Lesedi Dr Matseke Memorial hospital. My mum went in for a knee replacement on the 14th December and was discharged on the 20th December. She had terrible pains and had to go back on the 27th December this is when our terrible experience started. The admin part was quick then she was kept in a room awaiting medical attention which took 3 hours before she was attended to. At this stage she was hungry and I had to give her something to eat while waiting the nurse tells me with attitude that I should go and wait in the waiting area. I informed that I can't as I am waiting to feed my mum with a chronic illness. I insisted to feed her, from that moment onwards the nurse just looked at me with so much attitude. If looks could **** I would be dead. All one asks for is proper service at an institution which is supposed to be a private hospital but all we received is poor and what I call black service. For how long must one suffer and say nothing about bad service. I am fully aware that I am not the first person to complain about Lesedi and definitely not the last. As to why I even bothered, well I felt my voice should be heard. It looks like the management of Lesedi sees nothing wrong with the staff behaviour as nothing is done about this hospital that has been like this for years. Thanks to my mum as she insists on going to Lesedi I'm finding myself go through this trauma. To the management team kindly note that revamping building means nothing if the patient experience continues to deteriorate. You have to be the change you want to see.