Zero stars

Ordered a product and paid online. Followed it up with a call to confirm the delivery date. On delivery day received an SMS that they don't have stock any more. sent TWO emails to request a refund. No response. Eventually got hold of them via phone to request refund. Was told I must first cancel my order and then request a refund! Eventually was promised a refund in 10 days time, without them asking for my banking details! With more than 1000 negative reports on this site it is a miracle that they are still in business!