Zero response on incorrect delivery for over 2 weeks – Order #*** / Ticket #***

I am turning to Hellopeter because Leroy Merlin's customer support has completely stopped communicating with us.

An online order was delivered with multiple incorrect items, and we logged the discrepancy on 21 September 2026:

Order No: *** Support Ticket: ***

Despite agents initially acknowledging the ticket and claiming it was escalated to supply chain and the store, the matter has stalled completely. Over the past two weeks, we have sent six follow-up emails with zero response, and trying to reach customer support telephonically just leaves us stuck on hold indefinitely.

We have paid for goods we did not receive and are currently sitting with incorrect products waiting to be collected.

We need a supervisor or manager to review Ticket #*** immediately, arrange collection of the incorrect items, and dispatch the correct items we paid for.