ZERO CUSTOMER FOCUS

I have had the absolute worst experiences with companies over the " Black Friday " period. I decided to order a lot of my Christmas gifts online to save time . BIG MISTAKE. I am now scrambling and stressed beyond belief trying to buy gifts. One of these companies was Leroy Merlin. I ordered garden decor screens on 29 November along with some pool chemicals. I received notification of the delivery and when I got home, all that was delivered was the pool chemicals - no screens and NO communication. I then emailed them ( no response received ) and called to find out what was happening. Telephonically I was advised that the screens would be coming as they were being delivered from another store. Please note - I would have ZERO communication if I hadn't followed it up myself. I am away this week , not in a wifi zone and when I got back to wifi later in the day, saw missed calls. I received a very abrupt and dismissive email from an individual at Leroy Merlin stating " we tried to call you, you didn't answer.. we have cancelled your order. We don't have stock ". No apology at all. And the rudeness " You didn't answer " Why on earth was the order allowed to go through? why was I not advised sooner ? why was I not advised of this when I called ? I am now placed in a very stressful situation. This is beyond unacceptable ! I will NEVER order from Leroy Merlin again.