Zero customer care at Leroy Merlin

On the 13th October 2023 I ordered a 3metre sliding door from Leroy Merlin, and purchased the "professional installation" option along with it. I took delivery of the door, but no instructions of the delivery were received, despite asking upon delivery, and sending an enquiry mail on 1st November. No response from Leroy Merlin. At much cost to myself, I then had to pay a local installer as our school could not function without a secure door. It was then discovered that the wheels which came with the sliding door were faulty, and had to be replaced at my cost. Now the door is installed, and the lock is faulty! I am fed up with this product, as well as the service of Leroy Merlin.

On Nov 20, I sent yet another complaint to Leroy Merlin, as I expected my issue to be resolved timeously. I have a sliding door which has cost me twice the advertised price, and has left me with a grave school security risk!

I have still yet to receive a response. This is shocking customer service.