You think in this day and age a company will be more tech savvy... Ja right...

I need to tell you but your service really sucks and from now on I will go to builders warehouse to do my purchases. Your call center, email channels every point of contact is such a waste of my time and the money I spent to track an online order in cell costs and time is crazy for a institution like yours.. Not that you would mind losing a customer by the looks of things. Is there some one in this company that can actually just sort me out (refund me)