MS
Mike S

1 reviews | Active since Mar 2019

20 May 2026, 08:14

Wrong product received and no accountability. DO NOT USE THIS COMPANY

This should have really gotten 0 stars, but unfortunately, that is not available. I ordered some Industro Filler Foam from this company, as the canisters, on the advert, shows that it has a ***** fitting for a spray gun, which is what I wanted: https://leroymerlin.co.za/filler-foam-750-ml-tw-x10-pack-cb39ef60?sfdr_ptcid=***&sfdr_hash=e966cdfbdb9af***6a70715b7c9a&utm_medium=cpc&utm_source=google&utm_campaign=SA-PerformanceMax-Brand-FullRange&utm_content=Paint&utm_term=&utm_canal=x&utm_device=c&gad_source=1&gad_campaignid=***&gbraid=0AAAAADD-EFVcIFlOcJY_z7gt0EcCHkb7P&gclid=Cj0KCQjwlLDQBhDjARIsAPlIefHzo636HvKy__Uoh9EjL91SuMWu9cFZnQYCei806WixqszMXYTB520aApP6EALw_wcB When I received the product, all of the canisters have a standard top, for a ***** on nozzle, which will not work for what I needed the spray foam for. I emailed your "contact""email address and informed your company about the problem. I received a reply from Musa, saying that you will get hold of the seller to see what can be done. When I queried on why you have to contact the seller, I was told that "it is the process", I then reminded him that, according to the consumer protection act, Leroy Merlin is legally responsible, as the sale was between myself and you, with my payment being made to yourselves and not the seller. 48hrs later and I have yet to hear from anyone, so, here is my review, plus, all correspondence and proof of payment will be going to the NCC and the CGSO.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 May 2026, 16:27
Official
Hi Mike

Please accept our sincere apologies for the inconvenience and frustration experienced . will look into your order and contact you soon.

Thank You 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 May 2026, 16:45
Official
Hi Kevin,
Please accept our sincere apologies for the inconvenience, frustration, and disappointment experienced.
Thank you for bringing this matter to our attention. Please be assured that the matter will be addressed accordingly, and accountability will be taken regarding the concerns raised. 

Thank you