TJ
Tineal J
1 reviews | Active since Jul 2020
15 May 2022, 13:56
WRONG PRODUCT DELIVERED
On the 7th of May, I ordered a Lifespace 57cm Premium Charcoal Grill of R2629.00, however I received the WRONG product.
I received a Lifespace Tabletop Braai of R944.00. NOT WHAT I ORDERED AT ALL.
This purchase was made for someone's birthday, which will now not be on time as you delivered the wrong thing. How is that even possible?
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Replies (2)TJ
Tineal J's updateReviewer Update
16 May 2022, 07:56Have to give credit to Leroy Merlin. Their customer service is so quick and efficient they contacted me very promptly to sort out the mix up and my query has now been resolved and the correct product is already on its way. Couldn't be happier.
TJ
Tineal J's update16 May 2022, 07:56
Reviewer Update
Have to give credit to Leroy Merlin. Their customer service is so quick and efficient they contacted me very promptly to sort out the mix up and my query has now been resolved and the correct product is already on its way. Couldn't be happier.
Leroy Merlin South Africa's replyOfficial
16 May 2022, 08:24Hi there Tineal.
We sincerely apologize for the inconvenience caused and we appreciate your understanding, collection and replacement will take place.
Take care.
We sincerely apologize for the inconvenience caused and we appreciate your understanding, collection and replacement will take place.
Take care.
Leroy Merlin South Africa's reply16 May 2022, 08:24
Official
Hi there Tineal.
We sincerely apologize for the inconvenience caused and we appreciate your understanding, collection and replacement will take place.
Take care.
We sincerely apologize for the inconvenience caused and we appreciate your understanding, collection and replacement will take place.
Take care.