WRONG ORDER

Trying to get a quote was a nightmare - you cant get through to follow up on the customer service telephone line and after three visits one being with the manager we finally got a very basic quote with no details on it - I emailed them requesting they confirm that the quote included installation and motors and what the time period was as well as asking for a drawing of the door to ensure it was what we had requested but was told that we couldn't get one - after paying the full amount we received a drawing the same day BUT not what we had wanted despite showing pictures and ordering the door on display - should we now want the door that we ordered there will be additional costs and delays in getting it - the customer service is just not up to South African standards.