Wrong item, no warning before delivery, pathetic.

There was no upfront warning that the washing machine I purchased would be delivered today. I got a call from the gate to say they are delivering, I canceled a meeting and raced across town. Low and behold when I get to my home it was the incorrect washing machine. I ordered online to save time as I don't have any and now I spent the same amount of time it would have taken me to collect it myself and I don't have a washing machine. Surely it cannot be this difficult to deliver a single item to a client. Pathetic