sM
siphiwe M
1 reviews | Active since Dec 2019
18 May 2026, 21:51
Wrong Item Delivered and Poor Customer Service
Hello Peter
I ordered a black 90cm extractor online from Leroy Merlin, however a silver unit was delivered instead. When I raised the issue regarding the incorrect item, I was informed that I would need to pay a handling fee for the return, which I do not agree with as the error was not on my side. Since then, my messages regarding the refund have been ignored, and I have now been informed that the black extractor I originally ordered is not available. I would appreciate urgent assistance in resolving this matter and processing my refund accordingly.
Helpful (0)
Replies (1)0
Replies (1)
Leroy Merlin South Africa's replyOfficial
19 May 2026, 08:48Hi Siphiwe
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.
Leroy Merlin South Africa's reply19 May 2026, 08:48
Official
Hi Siphiwe
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the marketplace department on your order and will be in contact with you soonest.