DJ
Dean J

1 reviews | Active since Feb 2020

24 Jul 2023, 16:58

Wrong fitting sold with light pendant resulting in time wasted and extra fitting costs

Visited the Little falls branch to purchase 2 light pendants for my office. The sales person assisted and we found that the light I wanted needed the connection cord to be purchased separately. I specifically asked about the one chosen if it would fit with the light fitting and was assured that yes, it would. Naturally when the electrician came to fit we discovered that the cord did not go with/did not fit with the actual light!!! This is a complete waste of time and will now cost me extra as I have to go back to the store for a refund PLUS I still have to pay the electrician for an extra call out when I get another light STAY AWAY from this store as they are *********** with advice about their own products

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Jul 2023, 08:16
Official
Good day Dean

Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. please be advised that we will be in direct contact with you. 
DJ
Dean J's update28 Jul 2023, 11:26
Reviewer Update
IMPORTANT UPDATE: 27 July 2023: Leroy Merlin reached out to me the next day - Maria called and spent a lot of time understanding my issue and finding ways to resolve it. It was a most pleasant experience to have this level of customer service! I would update my review to 4 stars if I could edit this post! The defective items were replaced and delivered to my house. Maria was great at resolving this issue and helping me out with this! Thank you!!!