CB
Christopher B
1 reviews | Active since Oct 2016
27 Jan 2025, 08:54
Wow, 1.68 rating - not surprising!
Order # *** I placed an order for garden pebbles on 24 November 2024 - order was confirmed. Prior to delivery order was cancelled for "technical reasons". Those reasons turned out to be a price increase of 47%. Only today (27 January) did I receive an e-mail that, following my contacting customer service, that the matter has been solved. It has not. I had to re-order the product last week at the inflated price. Over 2 months waiting for customer service. Perhaps that was for "technical reasons" too?
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Replies (2)
Leroy Merlin South Africa's replyOfficial
27 Jan 2025, 12:00Hi Christoper
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please check your emails as we have responded on the solution.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please check your emails as we have responded on the solution.
Leroy Merlin South Africa's reply27 Jan 2025, 12:00
Official
Hi Christoper
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please check your emails as we have responded on the solution.
I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received, Please check your emails as we have responded on the solution.
CB
Christopher B's updateReviewer Update
27 Jan 2025, 12:34I assume your e-mail is the "Your request (***) has been resolved with the below update". Your update says go to a branch - it's too late. The product was re-ordered online last week at the inflated price. Your problem, please attend to the solution.
CB
Christopher B's update27 Jan 2025, 12:34
Reviewer Update
I assume your e-mail is the "Your request (***) has been resolved with the below update". Your update says go to a branch - it's too late. The product was re-ordered online last week at the inflated price. Your problem, please attend to the solution.