Worst store

Worst experience with the store .I ordered items online ,Geyser blankets and other components that would work together .I made sure to call and confirm with the call centre that should anything be outstanding the order should not be delivered in partiality.I was assured all items were available .A day later some items were not available .I was told to wait 7-10 working days to get my money back which I refused as I needed the items urgently and I needed my funds back to do that .I was promised I would receive my funds the next day .Fast forward the next day I get an email saying 15% would be deducted as items were not faulty and I was cancelling and still no funds .And there no managers to assist with the query .Customer service is pathetic and they dont respond accurately on email .