Worst Service Ever!!!!

Ordered two of the same cabinets online on the 6th of November 2024,with status of delivery 11 November. 10 November I was emailed one cabinet out of stock, refund will be processed and received withing 7 working days. After numerous phone calls every week, with no cabinet arriving and no refund either , I finally received item on the 20TH of November. On the 21st I called again to find out about my refund, whilst opening box received previous day, just to find out they have only put my refund through a few days back(was only received the 22nd of November. But worst is that when I opened the box, I had to realize in horror that the item was broken. After numerous emails and calls again, I had to find out they didn't even know who collected my item(Collection was done only only on the 9th of December), and when I had to inform them who it was, they told me the item went missing. Finally on the 20th of December they send an email through to finance and cc'd a few other people in to advice of my situation and to processes the refund. I have never in my life had to deal with this much frustration , waste of airtime, time and stress, just to resolve something so simple, and promised to be called back etc.With only two out of probably the 40 people I spoke to doing that. When I called in again on the 10th of January after my emails was ignored, and being told that my refund was already processed on the 5 th of January, I asked the call agent to please confirm with finance that they are referring to the deposit of the cabinet that went missing and not confusing it with the first refund, which they already did before, as well as pick up someone else's name under my order number, I needed to make sure they didn't refund someone else as well. And can you believe it, wow, I was right. So all in all I was advised my refund was only made on the 15th of January, over two months of stress, but I am still to receive the funds in my account. Atleast the last person who assisted me at leroy Merlin, actually listened to me and followed up correctly as well as send me the proof of payment. But all in all, although Leroy merlin has alot of nice products. Their online and in store service is terrible, and I will never again buy from them again. If only your service was as great as your products, what a great store you would be!!