Worst service EVER

I can without a doubt say that this has been my worst online shopping experience EVER, I have ordered my product the 17th of September 2021. It showed 4 items ready to ship.... so I thought ok this should at least be here in a week.

After getting no updates on my order I phoned numerous times and then got excuses and run around all over, One department to the other and none of them knows what is happening with the order. It has been a week since the system has generated a waybill saying it is on its way to me. Another 3 Calls and 2 emails later I get through to someone and they say that they did work on the order Yesterday and that my product will be here the same day.

Since then I received an sms today 01/10/2021 saying that the parcel has been collected by the courier company.

The tracking option on the app/online store only directs me to a blank waybill... so I had to edit what they have on the system to what I have to see the process.

I had to re-arrange a lot of appointments and shuffle things around to have someone available to receive the parcel.

Leroy Merlin is the worst company and I will advise anyone to stay away as far as possible.

I am still waiting for my parcel.