Worst Service Ever at Leroy Merlin Greenstone

Worst Service Ever at Leroy Merlin Greenstone

I’ve had the most frustrating experience with Leroy Merlin Greenstone. I ordered building materials, including building sand and top flashing, but the wrong flashing was delivered. My builder also noted that the amount of building sand delivered was excessive compared to other suppliers.

I called to report the issue, after discovering that their system had a flaw where the same name is used for "top flashing" and "valley flashing," which caused the incorrect flashing to be delivered. Despite explaining this to Refilwe, a staff member at Greenstone, she insisted the fault was mine. After speaking with someone else, they finally acknowledged the error and agreed to collect the flashing at no charge. I then also requested that they also collect the excess sand along with the flashing but was told they would only collect the falshing because the error made was on the flashing and not the sand. What made matters worse, Refilwe later backtracked and suggested I personally return the incorrect flashing to the nearest store, taking dangerous materials in my vehicle at my own cost. Or pay the cost for the collection of everything even though the flashing was thier error.

Furthermore, thier processes are so inefficiency which compounds the frustration There is no clear way to escalate complaints. Calls to the HOD are left unanswered and the complaints department is unresponsive.

In addition thier online ordering system does not allow customers to request delivery to their nearest store, even when it the closest store has sufficient stock. This results in unnecessary delays and higher delivery costs.

Overall, this single transaction has consumed an inordinate amount of my time and caused me significant stress. I have been on the phone daily since placing this order, trying to resolve issues.