Item: Leroy Merlin South Africa
Rating: 1
Author: Cobus N

Leroy Merlin South Africa's replyOfficial

19 Oct 2022, 16:24

Dear Cobus,

We sincerely apologize for any inconvenience you may have experienced with the delivery of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.

Please could you provide us with your order number so that we can further investigate this matter.

Leroy Merlin South Africa's reply19 Oct 2022, 16:24

Official

Dear Cobus,

We sincerely apologize for any inconvenience you may have experienced with the delivery of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.

Please could you provide us with your order number so that we can further investigate this matter.

Leroy Merlin South Africa's replyOfficial

19 Oct 2022, 16:25

Dear Cobus,

We sincerely apologize for any inconvenience you may have experienced with the delivery of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.

Please could you provide us with your order number so that we can further investigate this matter.

Leroy Merlin South Africa's reply19 Oct 2022, 16:25

Official

Dear Cobus,

We sincerely apologize for any inconvenience you may have experienced with the delivery of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.

Please could you provide us with your order number so that we can further investigate this matter.

CN

Cobus N's updateReviewer Update

19 Oct 2022, 17:57

First of all, the order number was supp**** in my original complaint, in the info only the company can see.
Thank you also to your ill-informed consultant who put the phone down in my ear. Kudos also the supposed manager who couldn't explain why you can't keep track of your stock levels, or deliveries, for that matter. A word of warning to any potential shoppers - STAY WELL CLEAR.

CN

Cobus N's update19 Oct 2022, 17:57

Reviewer Update

First of all, the order number was supp**** in my original complaint, in the info only the company can see.
Thank you also to your ill-informed consultant who put the phone down in my ear. Kudos also the supposed manager who couldn't explain why you can't keep track of your stock levels, or deliveries, for that matter. A word of warning to any potential shoppers - STAY WELL CLEAR.

CN

Cobus N's updateReviewer Update

22 Oct 2022, 09:11

Further to my original complaint, still far from being resolved. It took some doing, but eventually Leroy Merlin offered me a different make inverter. I asked that delivery be expedited to make up for their previous mess, but alas. I then had to discover that they delivered the inverter to the billing address, not the delivery address clearly stated on the original order and for which we paid a hefty charge. I pointed this out to the consultant who has been contacting me via Whatsapp (Kat), but he didn't even offer an apology and subsequently muted me. South Africa is not known for excellent customer service but Leroy Merlin must be in the top three of the worst companies.

CN

Cobus N's update22 Oct 2022, 09:11

Reviewer Update

Further to my original complaint, still far from being resolved. It took some doing, but eventually Leroy Merlin offered me a different make inverter. I asked that delivery be expedited to make up for their previous mess, but alas. I then had to discover that they delivered the inverter to the billing address, not the delivery address clearly stated on the original order and for which we paid a hefty charge. I pointed this out to the consultant who has been contacting me via Whatsapp (Kat), but he didn't even offer an apology and subsequently muted me. South Africa is not known for excellent customer service but Leroy Merlin must be in the top three of the worst companies.

Worst service ever