IS
Ilse S
1 reviews | Active since Jan 2014
13 Apr 2023, 15:33
WORST service
WORST service ever! I paid for a generator (online). Payment was accepted and on the day of the scheduled delivery I was informed that due to a system error the web-site reflected stock but in fact none available. 1 month later. I paid for the same item again. They happily accepted my money with a promised delivery date. 1 week after the scheduled delivery date I received a phone call: "Sorry - no stock - system error" Again I have to wait 5-10 days for my refund. Guess what? If you check on-line for the same item, they have 50 available!!!!
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Leroy Merlin South Africa's replyOfficial
13 Apr 2023, 17:18Good day Ilse
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We value our customers and exceptional service is always our priority. Please be advised direct communication will be made with you.
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We value our customers and exceptional service is always our priority. Please be advised direct communication will be made with you.
Leroy Merlin South Africa's reply13 Apr 2023, 17:18
Official
Good day Ilse
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We value our customers and exceptional service is always our priority. Please be advised direct communication will be made with you.
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We value our customers and exceptional service is always our priority. Please be advised direct communication will be made with you.