LE
Laura E

1 reviews | Active since Jan 2021

26 Jan 2024, 14:48

WORST service. BAD quality.

If I could give minus stars, I would. Made a purchase END OCT 2023. Arrived with wrong colour & unfinished workmanship. I contacted initially to change to correct colour but nothing happened. After a couple of weeks, leg of chair broke. Still silence when wanting to return. I then cancelled entire order and asked to return & refund. I called, emailed enough times to drive me insane. Someone cancelled my return mid Dec without me knowing (probably tired of me). There is no one who knows anything. Worst service & quality of goods I have ordered. Don’t be tempted by price.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply26 Jan 2024, 16:04
Official
Good day Laura 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.