WORST ONLINE SUPPORT

I am extremely disappointed in the online service and support of Leroy Merlin SA! On 24 June I made an online purchase. The following day I was informed my order was cancelled due to stock issues (apparently when the stock gets split over stores the delivery fails? what I've been told by a consultant), and I was informed I would receive a full refund as well as 10% discount on my next purchase. It is exactly one month later and my full refund has not been processed yet, my discount doesn't apply at check-out and after purchasing my items online again (for the 2nd time) the amount is pending on my banking app but on my Leroy Merlin profile there is no order, or order number. I have been speaking to a consultant telephonically, I have been in store and I have sent emails. Yet, I have not received a single item, my full refund hasn't been processed and I have no discount. This is OUTRAGEOUS! I am appalled by the lack of service delivery!!!