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Gladys G

1 reviews | Active since Nov 2021

15 Oct 2024, 08:05

Worst online service ever

Very dissapointed with the online service. I ordered a mirror online & was not happy with it & require a refund. Trying to get a hold of Leroy Merlin on the phone is a nightmare on its own & by the time someone answered, I was told that they would escalate the matter & someone will get back to me to arrange item pickup. Guess what, I got an email message from their third party (marketplace) telling me that I must arrange pickup myself: "Please note that we dont offer free delivery and dont offer free collection Since mirror is very fragile item ,please let customer send back to our warehouse at 1324 spokeshave street stormill ext 2 roodepoort With ORIGNAIL PACKAGE come with sponge". This is appalling, I have never come across such bad customer service. I'm always buying stuff online but had never once arranged my own return. Am I expected to drive all the way from Pretoria north to Roodepoort to return an online item? Advice: stay away from Leroy Merlin online, it's a ****

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Gladys G's update16 Oct 2024, 18:40
Reviewer Update
@Leroy Merlin, don't try & be clever with me here. How convenient of you to only respond at the exact time when I was at your supplier's warehouse that I drove 178km from Pretoria north to Roodepoort to return the item myself. Did you assist me to arrange pickup of the item, the same way you did when I was purchasing? No. You basically did nothing for me unless you want to refund my petrol money that I used to go there? This is just PR exercise you are doing here. That refund was instituted by myself when I insisted that your business counterparts at that warehouse send you guys proof that I returned the item. That's when an email & WhatsApp message were sent to your office to process the refund.
Let's talk when you are ready to refund me for my petrol & inconvenience, until then, you've lost me as a customer...