PK
PETRUS K

1 reviews | Active since Mar 2016

13 Oct 2023, 11:43

Worst online purchase service by Leroy Merlin

Definity not a company suited for Africa where our labor force has all the time in the world. When you purchase only, you wait up to 3 days for the order to be allocated to a courier. Then you wait 3-5 working days for it to be delivered. In the hardware industry nobody can wait 6-8 days for items. But in Africa you will wait. Much better service, after sale service and courier company used by Builder Warehouse. Dont let this people catch you with their prices or showing items are in stock, because actually they dont know.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply13 Oct 2023, 12:57
Official
Good day Petrus 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer and delivery service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.