Worst online order experience ever

I previously ordered from Leroy Merlin and had a terrible experience, I thought they would be better now. My mistake, they delivered the wrong items and many items did not match their website images, of the 8 items in my order, 5 were wrong. Trying to return has been a true nightmare and no one ever returns messages or calls me back, I have to spend hours on the phone with them to arrange everything and even after finally getting them to pick up the items, I have to call again about the refund. Worst company to deal with ever, rather go to Builders of Chamberlains, I've learnt my lesson now.