Worst Online Order and Customer Service Experience Ever

Placed an order on 26th of July. The order was supposed to be delivered on 31st of July. Nothing got delivered on the date. Phoned the contact centre and was told that my order was damaged by the couriers before delivery. No one could provide me with information when the items will be replaced and delivered. After couple of days and multiple enquiries got a response via email. This time, Leroy Merlin was blaming me that I wasn't available on the delivery date. This is a complete lie, as I was available and no one even tried to contact me on that date. After multiple email enquiries, now 7 days later, Leroy Merlin is not responding at all and no one is even telling what's happening with my order! Worst retailer and customer service ever!