Worst online buying experience

I paid promptly and did not receive any confirmation about the order. Telephoned several times to inquire about my order and waiting a long time for my call to be answered and when it was answered I was pushed from pillar to post. Finally on my last call I spoke to Lee who said that the order was dispatched on 23/05/2020. When I received the order on 02/06/2020, the invoice was dated 28/05/2020. To add to my pain when I opened the parcel they have sent me the wrong item. I have ordered 2 inflatable rubber wheel with steel rims and ball bearings and they have sent the wheels with plastic rims and no bearings. I just cannot understand why they cannot see the difference between the the two items , and the price difference and what I paid for. I do not want to waste my time and courier charges to send it back to them as this will cause me more pain to hear their false story. For me seeing all the negative , disappointing, and bad reviews about this company I will never touch this company no matter how cheap the goods can be.