LS
Louis S
1 reviews | Active since Jul 2018
18 Jun 2020, 15:27
Worst Experience of my Life.
Shopped on line and paid for a gas heater. Had three in stock and my order was confirmed. Order Number #*** and collection was promised within two hours. Arrived at Boksburg store to collect. I entered the store at the delivery area and there was no sanitize process in place. The person manning the desk called for a picker to bring my order. Lots of ums and aas from person assisting me but no gas heater. The on line process stinks and the fact that you can enter a store with no sanitized process in place leaves much to be desired.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
20 Jun 2020, 15:02Hi Louis, we are very sorry for the negative experience. The teams are correcting the issues with counting of stock. Please let us know which side of the building you entered to have not received sanitisation? We do know that the front of the store has it. We’d like to understand where you experienced this? #va
Leroy Merlin South Africa's reply20 Jun 2020, 15:02
Official
Hi Louis, we are very sorry for the negative experience. The teams are correcting the issues with counting of stock. Please let us know which side of the building you entered to have not received sanitisation? We do know that the front of the store has it. We’d like to understand where you experienced this? #va
LS
Louis S's updateReviewer Update
21 Jun 2020, 09:16The store has a pick up area on the left of the main entrance where clients collect orders. This area has no sanitisation process in place and any one can enter the store from here. Trust that this helps.
LS
Louis S's update21 Jun 2020, 09:16
Reviewer Update
The store has a pick up area on the left of the main entrance where clients collect orders. This area has no sanitisation process in place and any one can enter the store from here. Trust that this helps.
Leroy Merlin South Africa's replyOfficial
21 Jun 2020, 11:17Morning Louis, thank you for the feedback. We have escalated this to the team to address. We are sorry for the experience. With constant feedback from customers like yourself, we will improve the situation. Thank you so much. Have a good day and Fathers Day at that. #va
Leroy Merlin South Africa's reply21 Jun 2020, 11:17
Official
Morning Louis, thank you for the feedback. We have escalated this to the team to address. We are sorry for the experience. With constant feedback from customers like yourself, we will improve the situation. Thank you so much. Have a good day and Fathers Day at that. #va