Worst experience at Leroy Merlin

I drove two hours to the Boksburg Leroy Merlin branch and spent most of the day to rack a bill of R32 000 up. First, halfway back home I had a look at my slip to find that 3 of the "marked down" items were not marked down when I paid. I drove back to enquire about this issue and was refunded with R1 400. My first thought was "How many other customers were **********?

Secondly, after a couple of days I opened the packaging of a sliding door that I bought, which was priced at R4 700, only to find that the frame, wheels and fittings were not inside the packaging after I asked the salesman numerous times "Are you sure that everything is included in the package?" to which the answer was "Yes everything is included, you just can't see it because of the bubble wrapping". Upon further investigation I noticed that most of the *****s keeping the glass of the door in place was sheared off rendering the half door useless.

I called the customer service department to request a refund but to date haven't received a call back to finalize the refund.

I will not spend a single penny at Leroy Merlin again and will definitely not recommend them to anyone.