Worst Ever Customer Service

Good Evening,

Now i have no more nice words, you simply just ignor my mails. See below mails sent and till now, NO FEEDBACK NOR ASSISTANCE,

Please note that i will never ever buy from you again. I will personaly be returning your item to the Littlefalls branch where i purchased it online and i want a full refund. This was the worst ever shopping experiance in my life.

Thank You

Good Evening

I am not happy about your service. I have been trying to log a call on the portal for a refund since saturday and it keeps on kicking me out or not allowing me to do so.

My order was delivered saturday, 1 box sealed perfectly and the other 1 damaged and you could see that it was opened before. When my husband tried to assemble it, there were parts missing meaning 2 parts of the same instead of different parts. I need my money refunded and the damaged goods collected. If you cant arrange that i will personaly bring back the goods myself to your store in Littlefalls.

The online portal is clearly not working. Please let me know ASAP the way forward as my husband is not happy.

Thank You Yolande De Wet ***

---------- Forwarded message --------- From: Yolanda De Wet <***> Date: Wed, 19 Jun 2024, 18:23 Subject: Refund Request - Item Damaged And Incomplete - Order *** To: <***> Hide quoted text

Good Evening

I am not happy about your service. I have been trying to log a call on the portal for a refund since saturday and it keeps on kicking me out or not allowing me to do so.

My order was delivered saturday, 1 box sealed perfectly and the other 1 damaged and you could see that it was opened before. When my husband tried to assemble it, there were parts missing meaning 2 parts of the same instead of different parts. I need my money refunded and the damaged goods collected. If you cant arrange that i will personaly bring back the goods myself to your store in Littlefalls.

The online portal is clearly not working. Please let me know ASAP the way forward as my husband is not happy.

Thank You Yolande De Wet ***

---------- Forwarded message --------- From: Yolanda De Wet <***> Date: Wed, 19 Jun 2024, 18:23 Subject: Refund Request - Item Damaged And Incomplete - Order *** To: <***>

Show quoted text Good Day

It seems like i will have to go to the top management regarding my refund for delivering previously opened boxes and items incomplete. Nobody is getting back to me. Your online portal is not working for the refund request. If i do not get any assistance i will be bringing the item back myself to your Littlefalls branch. I paid alot of money, and im not getting any service.

Very Unproffesional.

Thank You Regards Yolande De Wet *** Show quoted text