Worst E-commerce service in South Africa

Wow,Leroy Merlin had some of the worst e-commerce businesses in South Africa,I ordered something on black Friday,up to today I have not received it. They said the driver is on the way but to date on 20th they are nowhere to been seem,it can’t be that difficult unless they are knocking on every door in the province to find me. There is a head of e-commerce and marketplace strategy there at Leroy Merlin by the name Mr Anderson,the guy is clearly taken the processes on holiday because no one knows what’s happening,I have called their call centre at least 5 times and now waiting on a call for 20mins and counting,you want to buy something online rather go with other e-commerce platforms unless you want to taste what a negative star service feels like