Worst customer service experience recieved

Dealing with this company's customer service is a nightmare!

On 20th October I made an online purchase and the order was partially delivered, the 1st batch was delivered on 22 October in Queenstown which was the shipping address on the order and the 2nd was delivered on the 29th to an incorrect address. Immediately when I realized they have made a mistake I contacted them in the morning of the 29th and to date the order still has not been collected from the incorrect address.

Despite having to call and talk to multiple consultants about the same issue for the past 5 working days, nothing has been done. I have talked to several of their consultants to name a few, Nthabiseng Khumalo, Proud Maluleka, Wennie and yesterday Sanele Manzini who is said to be the Manager.

It is absurd that contacting the courier company for collection and provide correct delivery address would take this long, if they are unable to deliver the order they should just refund my money back so I can shop where I will be valued as customer.