KS
Katlego S
1 reviews | Active since May 2021
14 Dec 2025, 23:12
Worst customer service experience ever! I recently had the misfortune of dealing with Leroy Merlin, and let me tell you, it is a NIGHTMARE. - Zero customer service - their online support is useless and no one bothers to communicate. - *********** courie
AVOID Leroy Merlin at all costs DO NOT WASTE YOUR TIME AND MONEY WITH LEROY MERLIN.*
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Replies (1)
Leroy Merlin South Africa's replyOfficial
15 Dec 2025, 15:33Hi Katlego
We sincerely apologise for the poor experience you had with Leroy Merlin. We are very concerned to hear about the lack of communication from our online support and the issues with the courier service.
We sincerely apologise for the poor experience you had with Leroy Merlin. We are very concerned to hear about the lack of communication from our online support and the issues with the courier service.
This is certainly not the level of service we aim to provide, and your feedback will be escalated to the relevant teams to ensure corrective action is taken.
Thank You
Thank You
Leroy Merlin South Africa's reply15 Dec 2025, 15:33
Official
Hi Katlego
We sincerely apologise for the poor experience you had with Leroy Merlin. We are very concerned to hear about the lack of communication from our online support and the issues with the courier service.
We sincerely apologise for the poor experience you had with Leroy Merlin. We are very concerned to hear about the lack of communication from our online support and the issues with the courier service.
This is certainly not the level of service we aim to provide, and your feedback will be escalated to the relevant teams to ensure corrective action is taken.
Thank You
Thank You