Worst Customer Service Experience Ever – Completely Unacceptable

This has got to be the most *********** company I’ve ever come across. I placed an order and did not receive delivery. I then made arrangements to go and collect the order myself, only to be told afterwards that it was suddenly being delivered—after an entire week.

I even spoke to the lady in customer care in a calm and respectful manner, clearly explaining that I would rather come and pick up the parcel because your team was taking too long, and I urgently need these items as I am in the process of moving and changing residence. Despite this, there was still no proper coordination or resolution.

This level of service is completely unacceptable. If anyone is considering buying online from Leroy Merlin, I can only say good luck. I have even come across another review from someone experiencing the exact same issue, which clearly shows this is not an isolated incident.

I will never purchase from Leroy Merlin again in my life. This has been the worst customer experience I’ve ever had. It has caused unnecessary stress, to the point where I’ve had to chase after updates and run around trying to resolve something that should have been handled properly from the start.

Going forward, I would much rather take my business elsewhere. Leroy Merlin is, quite frankly, the absolute worst.