Worst customer service ever!!

Item: Leroy Merlin South Africa
Rating: 1
Author: Hendrik L

Order Placed 7 August 2023 Still have not received the Products, although order is indicated as complete. Followed up with call center three times, with no success, besides empty promises of escalating the matter and not providing any feedback. The most pathetic service I have ever experienced.

Helpful (0)

Replies (2)

Leroy Merlin South Africa's replyOfficial

23 Aug 2023, 11:52

Good day Hendrik

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our Market place service was less than satisfactory. We value our customers and exceptional service is always our priority. Please be advised that we shall be in direct contact with you

Leroy Merlin South Africa's reply23 Aug 2023, 11:52

Official

Hendrik L's updateReviewer Update

24 Aug 2023, 18:28

Thanks
The issue have been addressed and we have received the products, eventually
Regards

Hendrik L's update24 Aug 2023, 18:28

Reviewer Update

Thanks
The issue have been addressed and we have received the products, eventually
Regards