Worst customer service ever

The worst customer service i have ever experience. the attitude is that they do you the client to buy from them. i bought a 7KvA diesel generator cash at the Boksburg store on Sunday 07 November 2021 and Brain promised me that the generator will be at the store on Tuesday 09 November 2021. When i phone Brain on Tuesday to enquire about the availability of the item he promised me that it will definitely be at the store the following day. when i phone Brain the following day he informed me that Gentech Industries will only deliver the generator on Thursday.

On Thursday I drove to the Boksburg Store to enquire about the Generator and was aaisted by Vusi, a Duty Manager, and he inform me that the delivery truck of Gentech had broken down.

I then phone Gentech and they delivered the Generator at the store at about 15:30. Because of the delay Vusi promised me that they will deliver the generator at my house the same day.

At 15:43 i phone Vusi and he siad the close at !8:00 and even if he delivered it himself i will receive the generator that day even if it is after 18:00.

At 18:10 i receive a call from Happiness to inform me that they can only deliver the generator on Thursday because they only receive the generator now. i inform her that she is lying because i knew when it was delivered.

i then phone Vusi and the phone just ring and went to voicemail. After i tried three times to get hold of him, he switch off his phone and it went directly to voicemail.

it is Thursday and I have not receive the generator yet.

When i purchase the item i told Brain that if he cannot deliver by Tuesday let me rather buy somewhere else because of the load shedding and i need it urgently but he assured me that he ordered it now and it will be at the store on Tuesday. He even confirm this with a person whom he phoned.

For a duty manager to treat a customer like this is not on and if this is the kind of manager that Leroy Merlin appoints then i dont know.

i do not want an apology from Leroy Merlin. I want action being taken against these employees.