Worst customer service and sub standard materials

I am so disappointed with the service and products received from Leroy Merlin. I ordered asphalt online for a contract and the materials were horrible. Mind you we have bought this brand before so obviously there is something wrong with the stock that was sent to me. I phoned on Sunday (24/05/2026) and complained about the material and requested a refund as my job is now stagnant and I need to buy materials somewhere else. Supposed to come fetch on Monday but arrived with a tiny car which obviously would not take all the asphalt. This is now a delay to me. Came and collected on Tuesday. From then to now I have sent emails and called the customer care with no actual feedback. Spoke to an agent yesterday and they said goods only received yesterday so I have no idea from Tuesday to Thursday how that is possible. He also advised no refund had been processed as yet. Asked for someone to contact me urgently with feedback but got nothing. Phoned again this morning and got a different story that the goods had not even been delivered. Again asked for someone to call me urgently but still waiting. I have just called again and the lady did try get in contact with the store but could not so clearly people don't work as there has been no updates on your system from yesterday and no one is available at the store for 20 minutes as this is how long I was on hold. I am wasting my time and airtime continuously phoning. This is the worst service I have received and I will not be buying there again. Order number 395676 Ticket Number ***