Worst customer experience I have had with Leroy Merlin

This is the worst customer experience I have had with Leroy Merlin in all of the time I have shopped with you.

I received an email from Matshepo Madisha on Saturday ***2 to ask me if they can refund me for Order 34751 because they do not have stock. This came after it would have been delivered on Thursday ***0. I had no communication until I received this email from her.

I rep**** to her and asked her to proceed with the refund and that this was the 2nd order in a row that you have cancelled and that it was a seriously bad customer experience.

I heard nothing back from her and gave her a call this morning Friday ***8. She said she would get back to me in 20 minutes and after 3 hours I called back and she still didn't have an answer for me.

She said she would send me the remittance advise from the finance department to show me that the refund was processed and I received nothing.

I have been trying to call her from 12h00 and she does not pick up my calls any more. This is not only bad customer support, but a serious issue on your side as this is just plain ****ty performance and attitude from someone you trust to work with customers.

Could I please get an update on my refund now so I can go and spend the money somewhere they actually care about their customers.